Complimentary insured UK delivery · Signature gift packaging · 30-day returns
search
Auribely London

Terms & Conditions

Welcome to Auribely. These Terms & Conditions govern your use of auribely.co.uk and auribely.com, as well as any purchases made through our websites.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Auribely is an online retailer specialising in jewellery and accessories.

For any enquiries, please contact us at:

Email: contact@auribely.co.uk

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are authorised to use the payment method provided.

3. Products

We make every effort to ensure that product descriptions, images and specifications are accurate.

However:

  • Colours may vary slightly depending on your device or screen settings.
  • Measurements are approximate.
  • Minor variations between product images and the item received may occur.

Such differences do not constitute a fault.

4. Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

We reserve the right to update prices at any time without prior notice.

The price charged will always be the price shown at checkout at the time your order is placed.

5. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order occurs once your order has been dispatched.

We reserve the right to refuse or cancel any order if:

  • The item is unavailable.
  • Payment cannot be authorised.
  • Pricing or product information contains an obvious error.
  • Fraudulent or suspicious activity is suspected.

If payment has already been taken, a full refund will be issued.

6. Payment

We accept secure payment methods displayed at checkout.

Payments are processed using secure third-party payment providers.

We do not store your full payment card details.

7. Shipping

Orders are processed within 24 hours, Monday to Friday.

Estimated delivery within the United Kingdom is 5–7 working days.

Tracking information will be provided once your order has been dispatched.

Please refer to our Delivery Policy for further details.

8. Returns & Refunds

Customers may return eligible items within 30 days of receiving their order.

Returned items must be in their original condition.

Refunds are processed within 7 days of receiving and inspecting the returned item.

Please refer to our Returns & Refunds Policy for full details.

9. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at contact@auribely.co.uk.

We may request photographs to help assess the issue before offering a replacement or refund.

10. Intellectual Property

All content on our websites, including but not limited to:

  • Logos
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Branding

is the property of Auribely or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Auribely shall not be liable for any indirect, incidental or consequential damages arising from:

  • Use of our website.
  • Delays in delivery.
  • Temporary website interruptions.
  • Losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under UK law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described therein.

13. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and reserve the right to suspend or modify the website for maintenance or operational reasons without prior notice.

14. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time.

Any changes become effective immediately upon publication on our website.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

16. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Auribely

Email: contact@auribely.co.uk