Delivery & Returns

We are committed to providing a reliable and professional delivery service while ensuring that every jewelry item reaches you securely and in excellent condition. Please review the following information before placing your order.

Delivery Coverage

We currently deliver orders within the domestic market only. International delivery is not available at this time.

Customers are responsible for providing a complete and accurate delivery address when placing an order. We cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information.

Order Processing

All orders are carefully inspected, prepared, and packaged before dispatch. Processing and delivery times may vary depending on product availability, order volume, public holidays, and the delivery destination.

Estimated delivery information will be provided during checkout or in your order confirmation. Please note that delivery timeframes are estimates and cannot be guaranteed.

Order Tracking

Where tracking is available, the relevant tracking information will be sent to the email address or contact details provided at checkout once the order has been dispatched.

Customers are responsible for monitoring the tracking status and ensuring that someone is available to receive the parcel where required.

Delivery Delays

Although we make every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including courier disruptions, adverse weather conditions, public holidays, or other operational issues.

We are not responsible for delays caused by the delivery provider after an order has been dispatched. However, our customer service team will assist with reasonable delivery enquiries where possible.

Returns

Eligible products may be returned within 14 days of the delivery date.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned with its original packaging, tags, certificates, and accessories.

• Show no signs of wear, damage, alteration, perfume, cosmetics, or improper handling.

• Be accompanied by valid proof of purchase.

We reserve the right to refuse any return that does not meet these conditions.

Customized and Personalized Jewelry

Customized, personalized, engraved, resized, made-to-order, or specially produced jewelry is non-returnable and non-refundable.

Customers are responsible for reviewing all names, initials, dates, measurements, sizes, designs, and personalization details before confirming an order. Once production has started, customized orders cannot be changed, cancelled, returned, or exchanged unless the item is confirmed to be defective or incorrect due to an error on our part.

Return Authorization

Customers must contact our customer service team before returning an item. Returns sent without prior authorization may not be accepted.

Return instructions, including the appropriate return address and any required reference information, will be provided after the return request has been reviewed.

Return Shipping

Unless the item is faulty, damaged, or incorrect due to an error on our part, customers are responsible for all return shipping costs.

We recommend using a secure and trackable delivery service when returning jewelry. We are not responsible for returned parcels that are lost, damaged, or delayed during transit.

Original delivery charges are non-refundable unless required by applicable law or where the return results from an error on our part.

Damaged, Faulty, or Incorrect Items

Customers should inspect their order promptly after delivery.

If an item arrives damaged, faulty, or incorrect, please contact our customer service team as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the item, packaging, and any visible damage.

Claims may be refused where damage has resulted from misuse, accidental damage, improper storage, normal wear and tear, unauthorized repair, or failure to follow the recommended jewelry care instructions.

Refunds

Once a returned item has been received, it will be inspected to confirm that it meets our return conditions.

If the return is approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

We reserve the right to reduce or refuse a refund where an item is returned damaged, incomplete, worn, altered, or otherwise not in its original condition.

Exchanges

Exchange requests are subject to product availability and approval. Where a replacement item is unavailable, an eligible refund may be issued instead.

Customized and personalized jewelry cannot be exchanged unless it is faulty or incorrect due to an error on our part.

Failed or Refused Deliveries

If an order is returned to us because the delivery address was incorrect, the recipient was unavailable, or the parcel was refused, the customer may be responsible for any additional delivery or return costs.

Any applicable charges may be deducted from the refund before it is processed.

Contact Us

For delivery enquiries, return requests, or assistance with an order, please contact our customer service team using the contact details provided on our website.

Please include your order number and a clear description of your enquiry to help us respond efficiently.