Care & Repairs

Aurely jewelry is designed to be cherished and enjoyed. With proper care and handling, your pieces can maintain their beauty and appearance for longer.

Jewelry Care

To help protect your jewelry, we recommend following these care instructions:

Remove jewelry before showering, swimming, exercising, sleeping, or performing household tasks.
Avoid direct contact with perfume, hairspray, cosmetics, lotions, cleaning products, and other chemicals.
Apply beauty and skincare products before putting on your jewelry.
Keep jewelry away from excessive moisture, heat, and direct sunlight.
Avoid pulling, bending, stretching, or placing unnecessary pressure on delicate pieces.
Handle gemstones, clasps, chains, and settings carefully.

Jewelry should be the final item you put on and the first item you remove.

Cleaning Your Jewelry

Clean your jewelry gently with a soft, dry, lint-free cloth after wearing it. This helps remove oils, moisture, and product residue that may affect its appearance.

Do not use abrasive cloths, harsh chemicals, household cleaning products, toothpaste, or rough brushes, as these may scratch or damage the jewelry.

Certain gemstones and materials require specialist care. Where specific cleaning instructions are provided on the product page, those instructions should be followed.

Storage

Store each jewelry piece separately in its original packaging, a soft pouch, or a lined jewelry box.

Keeping pieces separate helps prevent scratching, tangling, and contact with other metals. Necklaces and chains should be fastened before storage to reduce the risk of knots and damage.

Do not store jewelry in humid environments, such as bathrooms.

Natural Wear

Jewelry may experience changes in appearance over time due to regular wear, exposure to moisture, skin oils, cosmetics, chemicals, and environmental conditions.

Plated jewelry may gradually fade or lose its finish depending on how often it is worn and how it is cared for. This is considered natural wear and is not regarded as a manufacturing fault.

Minor scratches, marks, discoloration, tarnishing, and changes caused by everyday use are also considered normal wear.

Repairs

If your Aurely jewelry requires repair, please contact our customer service team with:

Your order number.
The name or description of the item.
A clear explanation of the issue.
Photographs or videos showing the affected area.

Once the item has been reviewed, we will advise whether a repair service is available and provide information regarding the process, expected charges, and any applicable delivery costs.

Repair availability may depend on the product, materials, condition, age, and availability of replacement components.

Repair Charges

Repairs required due to a confirmed manufacturing fault may be completed without charge where applicable.

Repairs resulting from accidental damage, improper care, normal wear, misuse, loss of components, or unauthorized alterations may be subject to repair, replacement-part, and delivery charges.

All applicable costs will be communicated before repair work begins.

Items We May Be Unable to Repair

We may be unable to repair jewelry that:

Has been severely damaged or altered.
Has missing or unavailable components.
Has been repaired by an unauthorized third party.
Shows damage caused by misuse or improper storage.
Cannot be restored without affecting its structure or appearance.

Where a repair is not possible, we will inform you after assessing the item.

Third-Party Repairs

We recommend contacting Aurely before taking your jewelry to another repair provider.

Repairs, resizing, plating, polishing, engraving, or alterations performed by an unauthorized third party may affect the appearance and structure of the jewelry. Aurely cannot accept responsibility for damage resulting from third-party work.

Lost Items and Components

We are unable to replace jewelry that has been lost or stolen.

Replacement chains, clasps, stones, charms, earrings, or other individual components may not always be available. Any replacement request will be reviewed based on product availability and compatibility.

Contact Us

For care advice or repair assistance, please contact our customer service team using the details provided on our website.

Please include your order number and clear photographs of the item so that we can review your request efficiently.